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Operations
Warranty Supervisor
Tehran, Iran, Islamic Republic of
Job Description

The warranty supervisor is responsible for ensuring that optimal service levels are achieved with DK’s end users by prioritizing, monitoring and actively engaging team in executing daily functions. In this role, the warranty supervisor will actively engage and build working partnerships with various departments (specifically, Fulfillment, Commercial, Logistics, Finance, Product, etc.) to support deliverables in alignment with business plan.

As the warranty supervisor, you will train and mentor the warranty team incorporating DK’s vision and values in all activities to sustain DK’s business plans and strategic operation objectives.


  • Know, understand, and incorporate the DK philosophy, value and vision in all business behavior, practice and decisions.
  • Maintain advanced, up to date working knowledge of DK customer requirements, product lines, distribution methods and delivery requirements.
  • Lead day to day activities and allocate department resources to be updated.
  • Develop and maintain positive working-relationships with external customers and all inter-working departments and personnel.
  • Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to return information/status, and/or the plan of action to support customer requirement.
  • Lead in depth root cause analysis in an attempt to resolve escalated / complex customer issues in alignment with established company policies, procedures, and work instructions.
  • Assist in developing policies and procedures to optimize warranty operational activities to achieve business objectives.
  • Support the development and update work instructions, job aids, and/or department training, as assigned.
  • Establish, communicate, and measure warranty team's performance expectations Key Performance Indicators (KPI's) to align with established business objectives.
  • Hire, mentor, train and develop staff in provision of the highest levels of qualit.
  • Update department work instructions and improve process flow.
Requirements
  • Bachelor's degree and relevant work experience, is preferred.
  • 2-3 Years of combined experienc.
  • Demonstrated ability to develop and maintain long standing customer relationships.
  • Demonstrated ability to train and mentor others to excellence.
  • Demonstrated ability to be results-driven and profitability-minde.
  • Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service.
  • Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously.
  • Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers.
  • Ability to be detailed oriented and perform in-depth account research, if required.
  • Maintain clear and accurate data entry, documentation and reporting skills, as required.
  • Maintain strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Exce.
  • Ability to navigate and root cause opportunities to seek resolution.
  • Strong ability to handle ambiguity and adapts readily and easily to changes.
  • Have the willingness to discover and develop new things.
  • Ability to cope up with multiple projects and deadlines.
  • Have the leadership skills and the ability to motivate and energize the fellow team members.
  • Ability to tackle with diverse customers and the situations as well.
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