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Operations
Content QC Manager
Tehran, Iran, Islamic Republic of
Job Description

QC Manager is responsible for leading LQA and UGC teams in Content Department.The quality of User generated contents (either sellers or Users) devolved upon this person. Designing new approaches to expand business is this person’s main responsibility.In addition, every single action in these two businesses should accompanied with user and seller’s satisfaction.


  • Designing new approaches in order to Keep LQA SLA (Quality and time) on track.
  • Designing new approaches in order to decrease LQA rejection rate.
  • Preparing new UGC guidelines and SOPs to keep SLA (Quality and time) on Track.
  • Preparing new UGC guidelines and SOPs to decrease rejection rate.
  • Designing new approaches to expand UGC and LQA businesses.
  • Designing Strategies in order to keep sNPS (sellers NPS) on track.
  • Designing strategies in order to simplify content guidelines for both users and sellers.
  • Designing strategies in order to facilitate product insertion and comment submission process.
  • Designing strategies and campaigns in order to keep users engaged.
  • Expanding DK content QC business.
  • Being in contact with UGC stakeholders to update guidelines and SOPs.
  • Receiving all departments concern’s on UGC and LQA businesses and trying to overcome them.
  • Being in contact with MP LQA manager in order to get more aligned.
  • Setting mutual goals with MP LQA and trying to keep the teams on track.
  • Deigning new plans and actions to automate and outsource LQA and UGC businesses.
  • Deep dive in similar businesses all over the world and trying to keep the DK businesses on global track.
  • Preparing a comprehensive guideline to keep content and marketplace aligned.
  • Monitoring all content services provided to sellers in order to decrease their dissatisfaction.
  • Taking part in seller’s training projects in cooperation with marketplace.
  • Generating training materials to provide users’ with rules and guidelines.
  • Preparing comprehensive reports of LQA and UGC productivity and progress.
  • Tracking LQA supervisor’s tasks and give him/her constructive feedback.
  • Tracking UGC supervisor’s tasks and give him/her constructive feedback.
  • Tracking LQA and UGC load and preparing headcount plan in advance.
  • Hiring new specialists based on team’s requirements and headcount plan.
  • Tracking LQA and UGC specialists’ productivity and give supervisors feedback about.
  • Taking part in improvement projects.
  • Taking part in content meetings.
  • Taking part in MP meetings.
  • Taking part in meeting with UGC stakeholders.
  • Providing a thorough and exact report as directed by content senior manager.
  • Passing knowledge to supervisors and helping fellow staff with problems.
  • Being dedicated to the targets set by the team’s management.
Requirements
  • Data Analysis
  • QC process knowledge
  • E-commerce business acumen
  • Strategy designing knowledge
  • Content field proficiency
  • Acceptable English proficiency
  • Delegation
  • Decision making
  • Problem Solving
  • Empowering the team leads and supervisors
  • Being supportive
  • Being realistic
  • Open to negotiation on conflicts
  • Open to feedback and criticism
  • Being patient
  • Being curious
  • Planning for personal improvement
  • Time management
  • Being empathetic
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