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Operations
Driver Club Specialist
Tehran, Iran, Islamic Republic of
Job Description
  • Development and implementing effective communication strategies that build customer loyalty and customer satisfaction
  • Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns in collaboration with the creative team
  • Briefing the creative team about the communication projects they’ll be working on
  • Conduct focus groups, contact customers to extract their needs, and use customer’s feedback to ensure client satisfaction
  • Analyzing the data related to the customer's performance, and providing suggestions and plans to improve customers performance
  • Creating and providing event scope, schedule, and requirements.
  • Ensuring to achieve the event objectives and stakeholders’ expectations.
  • Collaborating in negotiation with partners and following up on the executing steps.
Requirements
  • A degree in industrial engineering, MBA or other related fields preferred.
  • Familiar with customer service concepts
  • Effective negotiation , strong written and verbal communication skills
  • Experience in managing projects from concept to completion
  • Skilled at dealing with sensitive and challenging situations
  • Data analysis skills for decision making
  • Leadership and managerial expertise
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