Operational excellence is the capability of an enterprise to deliver products or services to its customers in the most cost-effective manner possible while still ensuring the high quality of its products, service and support.
This role will provide coordination and functional direction to drive and sustain focused improvements in operational performance of Marketplace Key Account sellers.
Monitor & report on key metrics.
Reviewing new procedures/controls and appraising the efficiency and effectiveness of operations, and working with the Department Managers and Supervisors to resolve any issues that might arise during implementation phases.
Provide solution through problem solving activities to address ongoing barriers to delivery.
Identifies capability gaps and prioritize activities to address these gaps.
Implementing tactical strategies to achieve the desired target.
Working with necessary PIC and departments to identify, address, and eliminate process related obstacles.
Examining and evaluating the areas after improvements are implemented.
Other duties as identified by the OPEX senior supervisor to further the big seller’s performance improvement .