Software Quality Assurance Specialist

Job description

  • Provide first level of support for tickets filed.
  • Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
  • Read and understand complex application code and make code fixes to resolve support issues.
  • Software deployment support in staging and production environments.
  • Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
  • Work with engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
  • Work within our ticket management system to respond to customer how-to and technical troubleshooting questions. 
  • Create logs to document testing phases and defects.
  • Report bugs and errors to development teams.
  • Work with cross-functional teams to ensure quality throughout the software development lifecycle.

Requirements

  • Bachelor’s degree in Computer Science or a related field.
  • 1+ years overall development/technical support experience.
  • Development Experience in PHP or other open source based technologies is an advantage
  • Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
  • Must be able to effectively communicate with internal customers
  • Demonstrated skill and passion for problem solving and operational excellence.
  • knowledge of software QA methodologies, tools and processes
  • knowledge of SQL and scripting
  • Experience working in an Agile/Scrum development process