Senior Operations Manager

Job description

  • Participates in formulating and administering policies, directing and coordinating all operations departments’ activities to develop and meet business and profitability growth objectives.
  • Reviews analyses of activities, costs, operations and forecasts data to determine department or division progress toward stated goals and objectives.
  • Confers with the team to review target achievements.
  • Develops, reviews, updates and implements business strategic planning, including operations, financial performance and marketing.
  • Oversees operations to ensure minimum cost and to meet demand growth.
  • Overseeing inventory, distribution of goods and facility layout.
  • Oversees key projects, processes and performance reports, data and analysis.
  • Reviews and approves preparation of accounting analysis for budgetary planning and implementation and financial reporting.
  • Develop strategies and set the budget for the operations department in accordance with company's main strategy.
  • Develop a strong and comprehensive department KPI framework, ensuring all key performance and cost targets are met in conjunction with excellent customer experience.
  • Develop initiatives to improve speed, efficiency and the quality of current process and make our customer experience better than ever.
  • Supporting and mentor managers ensuring team goals are met and Digikala corporate values are respected. Develop a train-the-trainer mentality to ensure scalability of operations.
  • Lead, motivate and support a large team within a time-sensitive and demanding environment. This will include the setup and implementation of career development plans for all direct reports.
  • Work closely with technology teams to develop a joint system roadmap between technology and operations.
  • Maintain health and safety standards within area and promote a positive health and safety culture on site.
  • Providing data points for the preparation of business reviews and planning reports.
  • Develop integrated schedule and risk management platform and processes.
  • Work within an ambiguous and fast-moving environment.

Requirements

  • Bachelor or master degree holder in/Engineering/ supply chain/logistics/MBA or related fields.
  • 5 to 10 years of management experience in the field of operations in big scale companies
  • Prior working experience in ecommerce or FMCG industries is preferred.
  • Strong people management experience
  • Strong numeric and analytic aptitude
  • Excellent motivational and communication skills with an ability to inspire and lead others
  • Excellent written and verbal communication skills
  • Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous
  • Ideal Range: Min 35
  • Fluent in English
  • International/regional experience is a plus
  • Experience in management, operations, and leadership.
  • Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management.